E-Commerce Specialist

E-Commerce Specialist

Bratislava, Slovakia | Full-Time

At iRefurb, we believe every device deserves a second life.

As a proud member of Midis Group, iRefurb delivers end-to-end trade-in solutions across EMEA, helping customers access premium technology in a smarter, more sustainable way.

We’re looking for an E-Commerce Specialist who is passionate about digital commerce, customer experience, and continuous improvement.

What You’ll Do:

You’ll play a key role in shaping and optimizing our digital sales experience by:

· Managing and continuously improving our e-commerce platform and customer journey

· Testing website functionality, ordering flows, and payment processes while coordinating enhancements with development teams

· Maintaining and optimizing the online product catalogue, including product listings, descriptions, images, pricing, and promotional campaigns

· Processing and controlling customer orders, ensuring accuracy in quantities, pricing, and discounts

· Coordinating product dispatch and delivery activities with logistics partners

· Issuing invoices and supporting order fulfillment processes

· Handling customer inquiries and providing outstanding support via email

· Managing customer accounts, updating information, and resolving access-related issues

· Processing approved customer claims and issuing credit notes when required

· Monitoring website performance, sales results, customer behavior, traffic, and conversion metrics

· Supporting digital marketing activities, promotional campaigns, and newsletters

· Managing product content, metadata, technical parameters, and website copy to ensure accuracy and consistency

What We’re Looking For

You might be the right fit if you:

• Have 2+ years of experience in e-commerce, online retail, digital operations, or a related field
• Have hands-on experience managing e-commerce platforms, CMS systems, or online marketplaces
• Understand the end-to-end online customer journey and how operational excellence drives customer satisfaction
• Are highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment
• Have strong analytical skills and can translate data into actionable insights
• Communicate effectively with customers, colleagues, developers, and external partners
• Demonstrate a proactive mindset and a passion for continuous improvement
• Have excellent written and verbal communication skills in English